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Frequently asked questions and answers about our services.
When your phone requests a PUK code
Elisa Prepaid instructions
Information about invoices from Elisa
Getting started with an Elisa subscription
Activation of Liittymäturva features
OmaElisa app for Elisa subscriptions and services
Manage your services easily in OmaElisa.
Transferring a number from another operator
Using your phone subscription abroad
Ordering and activating a new SIM card
How to activate eSIM?
How to use Elisa Rinnakkaisliittymä (multiSIM)?
Orders, deliveries and cancellations
Elisa ID and password for OmaElisa
How to change ownership of a subscription?
Paying invoices and payment arrangement
Contract termination instructions
Cancellation of contract and instructions for returns
Information about credit check and deposit
Contact customer service
Problems or disruptions with broadband?
Start internet connection troubleshooting and log in to OmaElisa
Customer service prices
Scams and phishing messages in Elisa's name
Device maintenance instructions
Huawei K562 Mesh Wi-Fi router user guide
ZTE MC888 Pro 5G mobile router instructions
How to connect a new broadband modem?
Elisa Viihde usernames and PIN codes
Elisa Viihde channels
Help with problems regarding Elisa Viihde
How to return your Elisa Viihde devices
